We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
Since your order is custom printed just for you, we aren’t responsible for return or exchanges due to incorrect fit issues. We only replace items if they are defective or damaged.
Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
You have 30 calendar days to return an item from the date you received it. We only refund if the items are defective or damaged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Return Address : 5516 Lessandro St, Saginaw, MI 48603, USA, United States
HOW DO I RETURN AN ITEM?
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from https://gardeniatee.live will be accepted.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Gardeniatee Store reserves the right to deny any return.
DID YOU RECEIVE A FAULTY UNIT, OR THE WRONG PRODUCT?
Please contact us to start the return process. Please include the following information:
Proof of purchase
Complete delivery address
Contact telephone number